Privacy Policy

Our processing of personal data is proportionate and necessary for the provision of our goods and services to customers, to the procurement of goods and services from our suppliers, to the storage of business correspondence and technical information in relation to enquiries, to the administration of customer and supplier accounts, and to the administration of staff. We process only the minimum amount of personal data necessary in each case. We process no essentially sensitive private information other than for employee related matters; personal data from customers and suppliers is limited to business-related details.

We process personal data under three lawful bases:

1. Legitimate Interests

   We process your personal data under the lawful basis of our legitimate business interests in ways that would be reasonably expected by individuals who contact us in the interests of purchasing our goods and/or services, or who are interested in offering their own goods and/or services to us.

   Specifically, we hold a record of your name, address and email as a minimum, and may also include your telephone and fax number if provided by you, and a note of your general area or areas of interest. These records are held in our databases, which also store our electronic communications with you (including attachments), accounting/invoicing information, and scanned records of printed materials sent to you or received from you, to form a historical record of our mutual correspondence.

2. Consent

   For individuals who choose to sign up to receive our email newsletter, or create an online account for purchasing from our website, we process your personal data under the lawful basis of consent.

   The minimum information collected for the newsletter is your email (provided by you), IP address and time stamp (both collected automatically); you may optionally provide your name. Your consent for us to send you our newsletter can be withdrawn by you at any time by unsubscribing.

   The minimum information collected for online account creation is your name, email, telephone number, address (all provided by you), IP address and time stamp (both collected automatically); you may optionally provide your company name and tax ID. You may delete your account at any time.

3. Legal Obligation

   Elliot Scientific Limited has certain legal obligations relating to the employment of staff, which requires us to process staff-related personal financial data and to transfer that data to HMRC. We process this data under the lawful basis of legal obligation.

Information provided by you
You provide us with personal data directly through contact with us by email, telephone, fax, personal interaction at a trade show or conference, submission of an enquiry on our website, or subscription to our newsletter. This information may include name, position, address, email address, telephone number and fax number, but the set of information collected varies with the circumstances. For email newsletter subscriptions and account creation for online purchasing, we also collect IP address and time stamp.

We may also keep information contained in any correspondence you may have with us via email (including attached documents) or received from you by fax, post or other delivery mechanisms. We do not record telephone conversations, but may make a written note of the substantive points.

Information we obtain from other sources
We obtain information from suppliers whose products we place on the market in our appointed sales territories, where you have requested information from the supplier by email, telephone, fax, personal interaction at a trade show or conference, or submission of an enquiry on their website. Our purpose in using this information as provided to us by the supplier is to respond to your enquiry in a satisfactory manner. We use information obtained in this way in the same way as if it had been provided to us by you directly.

We use your data to allow us to conduct a business relationship with you, including response to technical or commercial enquiries, provision of quotations at your request, supply of goods and services, formation of contracts, records of end user statements where appropriate for export control, provision of invoices, payment processing, provision of appropriate marketing information for products that align with your areas of interest or previous purchases, and other similar business related matters. We retain the data as a resource for future reference regarding your enquiries and purchasing history. We protect your personal data according to our internal policies in a manner that is consistent with the requirements of the General Data Protection Regulation concerning data protection. The emphasis of these policies is to ensure that your data remains secure against loss or unauthorized access to the fullest reasonable extent possible within our organisation. Our use of your personal data is proportionate and has a minimal impact on your privacy.

Do we use your personal data for marketing purposes?
In accordance with the General Data Protection Regulation, the processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest. From time to time we may use your details to send you marketing information appropriate to the category or categories of product interest as expressed by you in previous interactions with our company. Your data subject rights will be respected. We acknowledge that the right to object to direct marketing is absolute and we must stop processing your data for this purpose if you object.

Third parties also serve cookies via this site. On many of our pages you will see social buttons that enable you, among other functions, to share our web pages. For these buttons to work, the services to which they apply will be collecting information. Therefore you may wish to check the respective privacy policies of each service to see how they use your information and to find out how to opt out or delete it. We also use external web services, for example YouTube, to show videos, and such embedded content will also be collecting information on your usage. If you are not logged in to these services, only anonymous data will be collected. Third-party cookies are used for the following purposes:

We do not sell or buy mailing lists. We keep information about you confidential and will disclose your information to third parties only:

• for delivery of goods and services (for example, providing your name and address to a courier company);
• for compliance with export controls;
• where you contact us from outside our appointed sales territory and we pass your details to one of our associated suppliers or their representative serving your location in order that your enquiry may be dealt with appropriately;
• where we are required by legal or crime prevention agencies, regulatory authorities or fraud prevention agencies for the purposes of fraud prevention and to comply with legal and regulatory issues and disclosures.

Transfer of your personal data outside the European Economic Area (EEA)
For the purposes of complying with the export controls applicable to some of our suppliers located outside the EEA, we do where necessary as part of due diligence transfer your name, address, email and telephone number to those suppliers in order to permit the release of goods that you have ordered from us. We may also request that you complete an end user statement to describe your intended use of certain goods, including your personal details, and this end user statement may also be transferred outside the EEA. We ensure that the receiving suppliers maintain adequate safeguards to protect your personal data.

How long do we keep information about you?
We keep information until you request its removal or we have had no contact with you for a period that we redefine from time to time but which may be up to ten years. This takes into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary depending on the type of information. Information which is no longer required will be disposed of.

Subject access requests
The General Data Protection Regulation grants you the right to access particular personal data that we hold about you via a subject access request. We shall respond within one month of receiving the request and will provide you with details of the personal data we hold about you, including the following:

• the source of the information;
• the purposes for processing the information;
• third parties with whom we are sharing the information.

Right to rectification
You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure
You have the right to obtain from us the erasure of personal data concerning you without undue delay, except where your data has been processed under the lawful basis of "legal obligation" (this basis applies to employees only).

Right to restriction of processing
Subject to exemptions, you have the right to obtain from us restriction of processing where one of the following applies:

• the accuracy of the personal data is contested by you and is restricted until the accuracy of the data has been verified;
• the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction in its use;
• we no longer need the personal data for the purposes of processing, but it is required by you for the establishment, exercise or defence of legal claims;
• you have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of personal data or restriction of processing
We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you with information about those recipients it you request it.

Right to object
Except where data is processed under the lawful basis of "legal obligation" or "consent", you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. If you object on the grounds of direct marketing, this overrides our legitimate interests and we shall stop processing as soon as your objection on these grounds is received.

Right to data portability
Where we process your data under the lawful basis of "consent" (that is, where you have chosen to receive our newsletter or have created an account for online purchasing), you have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transmit this data to another data controller. Where we process your data under the lawful basis of "legitimate interests" or "legal obligation", the right to data portability does not apply.

Right to not be subject to decisions based solely on automated processing
We do not carry out any automated processing of your personal data, hence we make no decisions based on such processing.

Invoking your rights
If you would like to invoke any of the above data subject rights, please write to us at Elliot Scientific Limited, 3 Allied Business Centre, Coldharbour Lane, Harpenden, AL5 4UT, UK, or email marcom@elliotscientific.com

Accuracy of information
In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes, and you can help us by informing us of these changes when they occur. To update your personal information, please write to us at Elliot Scientific Limited, 3 Allied Business Centre, Coldharbour Lane, Harpenden, AL5 4UT, UK, or email marcom@elliotscientific.com

Questions and queries
If you have any questions or queries which are not answered by this privacy policy, or have any potential concerns about how we may use the personal data we hold, please write to us at Elliot Scientific Limited, 3 Allied Business Centre, Coldharbour Lane, Harpenden, AL5 4UT, UK, or email marcom@elliotscientific.com

Policy changes
This privacy policy is reviewed regularly to make sure that we continue to meet the highest standards, and to protect your privacy. We reserve the right to update, modify or amend this policy. We recommend that you review this privacy policy from time to time to ensure you are aware of any changes. We shall not significantly change how we use information you have already given to us without your prior agreement.

If you have a complaint
If you have a complaint regarding the use of your personal data or sensitive information, please write to us at Elliot Scientific Limited, 3 Allied Business Centre, Coldharbour Lane, Harpenden, AL5 4UT, UK, or email marcom@elliotscientific.com

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner's Office (ICO), you can make contact using the details at ico.org.uk

You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under the General Data Protection Regulation regulation have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation.

Like most websites, ours uses cookies. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number to recognize you as a unique visitor. Cookies cannot be used by themselves to identify you. If cookies are not accepted by you, the website may not operate with its full functionality. For example, the shopping basket may not be available.

How we use cookies on our site and what information we collect
Cookies can help a website to arrange content to match your preferred interests more quickly, and store your settings during and between visits. This can save you having to login every time you visit our site. We use cookies to improve the speed and security of the site, to confirm that it operates with various browsers and operating systems, to allow you to share pages with social networks, and to make our marketing more efficient by compiling anonymous aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Third party cookies
Third parties also serve cookies via this site. On many of our pages you will see social buttons that enable you, among other functions, to share our web pages. For these buttons to work, the services to which they apply will be collecting information. Therefore you may wish to check the respective privacy policies of each service to see how they use your information and to find out how to opt out or delete it. We also use external web services to show videos, and such embedded content will also be collecting information on your usage. If you are not logged in to these services, only anonymous data will be collected. Third-party cookies are used for the following purposes:

• to tailor content to your preferences
• to count the number of anonymous users of our site
• to provide security within shopping baskets or transactions

If you do not agree with the use of cookies, then we would ask you not to use the site or the information provided within it.

Granting us permission to use cookies
If the settings on your browser that you are using to view this website are adjusted to accept cookies, we take this and your continued use of our website to mean that you accept our use of cookies.

Disabling/enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

What can I do to manage cookies stored on my computer?
There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences. Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. You can delete any cookies that have been installed in the cookie folder of your browser. See your browser's Help documentation for information on how to do this.

Use of web beacons
Some of our web pages may contain electronic images known as Web Beacons (also known as clear GIFs) that allow us to count users who have visited these pages. Web beacons collect only limited information, such as a cookie number, time and date of a page view, and a description of the page on which the beacon resides.

Email tracking
Most emails that we send you have no tracking at all, but the newsletter emails sent to registered subscribers do contain tracking so that we can tell how much traffic the newsletter sends to our site. This data is not anonymous, so we can tell if someone has opened and clicked within the email. We rarely use this information at a personal level, but if you do not wish to be tracked, you can unsubscribe from the newsletter mailing list yet still enjoy our news by reading it here.

Links from our site
Our website contains links to other websites. We have no control of websites outside the elliotscientific.com domain. If you provide personal information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites, and read the site's privacy policy fully.